Frequently Asked Questions

1. How long is the hire period?

The standard hire period is for up to 3 days. However, items required over the weekend will typically go out on the Friday & come back on the Monday.


2. Do the hire costs listed cover the hire period & are they current?

Yes, the costs listed are for hire periods of up to 3 days or weekend (as above). The prices listed on our website are kept 100% up to date. If for any reason our prices change the website is the first media updated.


3. Can I hire equipment for longer than the standard 3 day hire period?

Yes, additional costs may apply although discounts are also available for extended periods. Please contact our office for a quote.


4. How far in advance do I need to book equipment?

There is no set time frame that you need to book by. You can book months, days or hours in advance.  We recommend booking about 4- 6 weeks in advance for marquees, especially during our busy season of October - March, other items about 2- 4 weeks in advance. The later you leave the booking the higher the risk of equipment being unavailable.


5. When do I pay for the hire?

Full payment is preferred when placing orders as other bookings will be declined subject to availability of stock. Payment plans can be arranged upon request for advanced bookings with final payment required no less than 30 days prior to the date of hire. Bookings placed within 7-14 days of the function date will only be confirmed upon receipt of full payment. Payments can be made by Visa, MasterCard or Direct Deposit. Onsite cash payments may be accepted upon prior arrangement.


6. Do I need to pay a deposit?

In the event of a long term or advanced booking a minimum deposit of 25% is required. Further payments may be required in addition to the deposit in order to keep booking current. Security deposits are non refundable upon cancellation as other bookings may be declined.


7. Do I lose my deposit if I cancel my hire?

Yes, booking deposits are non refundable upon cancellation.  Any bookings cancelled within:-

a) 14 days of the scheduled collection(by the client) or delivery(by us) will forfeit 50% of the hire cost

b) 48 hours of the scheduled collection(by the client) or delivery(by us) forfeit 100% of the total cost.


8. Do I lose my deposit if I change my hire date?

We understand that sometimes circumstances are beyond anyone's control & events must be postponed or brought forward to suit the situation. Therefore we are happy to transfer any & all funds paid to accommodate a mutually convenient date.


9. What happens if I damage or lose something?

All breakages and losses are the responsibility of the hirer. A replacement cost is payable on return of the equipment. The most common are glassware and crockery. Replacement costs are obviously dictated by the specific item. If this is of concern please contact our office prior to hiring.


10. Does the equipment need to be returned clean?

Yes please!  Equipment needs to be returned clean or cleaning charges apply.

In regards to glassware, crockery & cutlery a quick rinse & thorough wipe will ensure your bond is returned in full.  For larger items eg. Red Carpet, Barbecues, Roasters, Pie Warmers etc Cleaning Bonds are payable on hire and then refunded if the items are returned clean & undamaged.  If items are not returned clean then the bond or part thereof is forfeited.

Linen tablecloths and serviettes are cleaned at a commercial laundry. They are not required to be laundered prior to return, although they do need to be aired to avoid mildew forming. The cost of laundering is included in the hire fee.


11. Do you have a show room?

Our warehouse is located in Molendinar.  We do not open our warehouse to the public however we are more than happy to make an appointment to view our products and try out different configurations such as table settings.


12. What are your opening hours?

Our warehouse is not open to the public but appointments can be made to view our range of products.  Pick up times can be negotiated at the time of order confirmation.


13. Can I collect and return the equipment myself?

Yes. Assuming your function is on a weekend, equipment can be collected by appointment on the Friday 8am - 4.00pm & returned on Monday 8am-4.00pm.  Outside of these hours is certainly possible but must be arranged at the time of booking confirmation.

If your function is during the week you can collect equipment the day before and then return the day after your function (3 day hire).

If you are hiring bulky equipment or large numbers please talk with our office to ensure you have a vehicle large enough to transport the items. To reduce the risk of damage please ensure you have ropes/tie downs & blankets. We also sugget you bring assistance to load & unload your vehicle as we do not have additional staff onsite for this purpose.


14. Do you have a delivery service?

Yes, we do offer a delivery and collection service. We require a minimum hire of $100 with charges for delivery & collection services additional. Charges for these services are based on the location or distance from our warehouse (Molendinar), number of staff required, size of delivery and ease of access to the exact place of delivery.  We do our best to make our delivery rates as reasonable as possible.

Quotes to include delivery & collection are based on the assumption that we have drive-in, onsite access to the drop off point. Further to this items will be unloaded as per your request within a reasonable distance from the vehicle & without requiring access via stairs or lifts. Additional charges will be applied if our drivers arrive onsite to find that access & loading does not fall within these boundaries. Please contact our office for a quote.

 

15. What time would delivery be?

Standard delivery times are Monday to Friday from 8am to 4pm.  Delivery outside of these hours may attract an additional fee.  We will call before your delivery to let you know that we're on the way.  Keep your phone handy.  If your function is on a weekend we typically deliver on Friday and collect on Monday.  Note, as we place a very high emphasis on the safety of our staff, clients and their guests we will not erect marquees in the dark or severe weather conditions.  Additional lighting maybe used at night time at the clients expense.


16. Can I pick up the equipment earlier or return it later than the standard three day hire?

Yes, but additional hire costs may apply as this would exceed the standard up to 3 day hire.  Collection and return times must negotiated.  This helps us to keep costs down and the savings are passed onto our customers.


17. What is the difference between Marquee styles?

6m wide and greater:   These marquees are a heavy weight and have no centre pole.  They have to be weighted down with either pegs in the ground or weights. They have guide ropes off the each leg that tie to either a peg or weight. They come with a white roof and white or clear walls are available.

Pop Up: A compact marquee that can be erected and dismantled in minutes.  We'll erect and dismantle Pop Up marquees free of charge when a delivery fee has been paid.  Our sizes come in 3m x 3m and 3m x 6m.  Please refer to the photo gallery to see pictures of the different styles of marquee.


18. If I hire a marquee when do you set it up and pack it up?

Any day of the week and public holidays by negotiation.  Depending on our work load we may request to set up earlier or collect a day late (no extra charge).  We will try to fit in with your schedule for deliveries, set up and collections.  We also try to keep an eye on the weather and if it looks like bad weather is on the way, we'll attempt to erect the marquee earlier.  We may attempt to negotiate a later date to dismantle the marquee due to bad weather.  The safety of our clients along with their guests and our staff is our highest priority.


19. How many people can I fit in each size marquee?

Please refer to the 'Hint' tab at the top of our website.  This section also provides our recommended maximum capacity for different types of functions in marquees along with a whole host of other information that is really helpful.  Please contact our office if you need further assistance.


20. What are the conditions of hire?

Our conditions of hire are listed under the 'Terms & Conditions' tab at the top of our website.