Frequently Asked Questions
1. How long is the hire period?
The standard hire period is for up to 3 days. However, items required over the weekend will typically go out on the Friday & come back on the Monday.
2. Do the hire costs listed cover the hire period & are they current?
costs listed are for hire periods of up to 3 days or weekend (as above). The
prices listed on our website are kept 100% up to date. If for any reason our
prices change the website is the first media updated.
3. Can I hire equipment for longer than the standard 3 day hire period?
additional costs may apply although discounts are also available for extended
periods. Please contact our office for a quote.
4. How far in advance do I need to book equipment?
There is no set time frame that you need to book by. You can book months, days or hours in advance. We recommend booking about 4- 6 weeks in advance for marquees, especially during our busy season of October - March, other items about 2- 4 weeks in advance. The later you leave the booking the higher the risk of equipment being unavailable.
5. When do I pay for the hire?
is preferred when placing orders as other bookings will be declined subject to
availability of stock. Payment plans can be arranged upon request for advanced
bookings with final payment required no less than 30 days prior to the date of
hire. Bookings placed within 7-14 days of the function date will only be
confirmed upon receipt of full payment. Payments can be made by Visa,
MasterCard or Direct Deposit. Onsite cash payments may be accepted upon prior
6. Do I need to pay a deposit?
In the event
of a long term or advanced booking a minimum deposit of 25% is required.
Further payments may be required in addition to the deposit in order to keep
booking current. Security deposits are non refundable upon cancellation as
other bookings may be declined.
7. Do I lose my deposit if I cancel my hire?
deposits are non refundable upon cancellation.
Any bookings cancelled within:-
a) 14 days
of the scheduled collection(by the client) or delivery(by us) will forfeit 50%
of the hire cost
b) 48 hours
of the scheduled collection(by the client) or delivery(by us) forfeit 100% of the total cost.
8. Do I lose my deposit if I change my hire date?
understand that sometimes circumstances are beyond anyone's control & events
must be postponed or brought forward to suit the situation. Therefore we are
happy to transfer any & all funds paid to accommodate a mutually convenient
9. What happens if I damage or lose something?
breakages and losses are the responsibility of the hirer. A replacement cost is
payable on return of the equipment. The most common are glassware and crockery.
Replacement costs are obviously dictated by the specific item. If this is of
concern please contact our office prior to hiring.
10. Does the equipment need to be returned clean?
Yes please! Equipment needs to be returned clean or cleaning charges apply.
to glassware, crockery & cutlery a quick rinse & thorough wipe will
ensure your bond is returned in full. For larger items eg. Red Carpet, Barbecues, Roasters, Pie Warmers etc Cleaning Bonds are payable on hire and then refunded if
the items are returned clean & undamaged. If items are not returned clean
then the bond or part thereof is forfeited.
tablecloths and serviettes are cleaned at a commercial laundry. They are not
required to be laundered prior to return, although they do need to be aired to
avoid mildew forming. The cost of laundering is included in the hire fee.
11. Do you have a show room?
is located in Molendinar. We do not open
our warehouse to the public however we are more than happy to make an
appointment to view our products and try out different configurations such as
12. What are your opening hours?
is not open to the public but appointments can be made to view our range of
products. Pick up times can be
negotiated at the time of order confirmation.
13. Can I collect and return the equipment myself?
Assuming your function is on a weekend, equipment can be collected by
appointment on the Friday 8am - 4.00pm & returned on Monday
8am-4.00pm. Outside of these hours is
certainly possible but must be arranged at the time of booking confirmation.
function is during the week you can collect equipment the day before and then
return the day after your function (3 day hire).
If you are
hiring bulky equipment or large numbers please talk with our office to ensure
you have a vehicle large enough to transport the items. To reduce the risk of
damage please ensure you have ropes/tie downs & blankets. We also sugget
you bring assistance to load & unload your vehicle as we do not have
additional staff onsite for this purpose.
14. Do you have a delivery service?
Yes, we do
offer a delivery and collection service. We require a minimum hire of $100 with
charges for delivery & collection services additional. Charges for these
services are based on the location or distance from our warehouse (Molendinar),
number of staff required, size of delivery and ease of access to the exact
place of delivery. We do our best to
make our delivery rates as reasonable as possible.
Quotes to include delivery & collection are based on the assumption that we have drive-in, onsite access to the drop off point. Further to this items will be unloaded as per your request within a reasonable distance from the vehicle & without requiring access via stairs or lifts. Additional charges will be applied if our drivers arrive onsite to find that access & loading does not fall within these boundaries. Please contact our office for a quote.
15. What time would delivery be?
Standard delivery times are Monday to Friday from 8am to 4pm. Delivery outside of these hours may attract an additional fee. We will call before your delivery to let you know that we're on the way. Keep your phone handy. If your function is on a weekend we typically deliver on Friday and collect on Monday. Note, as we place a very high emphasis on the safety of our staff, clients and their guests we will not erect marquees in the dark or severe weather conditions. Additional lighting maybe used at night time at the clients expense.
16. Can I pick up the equipment earlier or return it later than the standard three day hire?
additional hire costs may apply as this would exceed the standard up to 3 day
hire. Collection and return times must
negotiated. This helps us to keep costs
down and the savings are passed onto our customers.
17. What is the difference between Marquee styles?
6m wide and greater: These marquees are a heavy weight and have no centre pole. They have
to be weighted down with either pegs in the ground or weights. They have guide
ropes off the each leg that tie to either a peg or weight. They come with a
white roof and white or clear walls are available.
Pop Up: A compact marquee that can be erected and dismantled in
minutes. We'll erect and dismantle Pop
Up marquees free of charge when a delivery fee has been paid. Our sizes come
in 3m x 3m and 3m x 6m. Please refer to
the photo gallery to see pictures of the different styles of marquee.
18. If I hire a marquee when do you set it up and pack it up?
Any day of
the week and public holidays by negotiation.
Depending on our work load we may request to set up earlier or collect a
day late (no extra charge). We will try
to fit in with your schedule for deliveries, set up and collections. We also try to keep an eye on the weather and
if it looks like bad weather is on the way, we'll attempt to erect the marquee
earlier. We may attempt to negotiate a
later date to dismantle the marquee due to bad weather. The safety of our clients along with their
guests and our staff is our highest priority.
19. How many people can I fit in each size marquee?
to the 'Hint' tab at the top of our website.
This section also provides our recommended maximum capacity for
different types of functions in marquees along with a whole host of other
information that is really helpful.
Please contact our office if you need further assistance.
20. What are the conditions of hire?
conditions of hire are listed under the 'Terms & Conditions' tab at the top
of our website.